Privacy Policy
Last Updated: 26 October 2026
At National Factory for the Production of Paper Bags and Cardboard Boxes, we respect your privacy and are committed to protecting your personal information when you visit our website, www.nationalf.com, contact us, or purchase our products and services.
This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, and your rights regarding your personal data.
This policy is intended to operate in accordance with applicable Jordanian legislation, including Personal Data Protection Law No. 24 of 2023.
1. Data Controller
The entity responsible for processing personal data collected through this website is:
National Factory for the Production of Paper Bags and Cardboard Boxes
Registration Number: 19516
Address: Al Jaish Street, Yasser Al Sahli Commercial Complex, Marka, Amman, Jordan.
Email: info@nationalf.com
Phone: +962 77 713 1777
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Personal and Contact Information: Your name, phone number, email address, company name, or business information.
Order and Delivery Information: Delivery address, ordered products, quantities, order values, and information necessary to prepare and deliver your order.
Inquiry and Manufacturing Information: Product specifications, design files, logos, correspondence, quotations, and sample approvals related to custom manufacturing requests.
Technical Information: Browser information, device details, Internet Protocol (IP) address, and technical information associated with your use of the website, subject to the website's settings and the cookies in use.
Marketing Preferences: Your email address and subscription preferences when you choose to receive marketing communications.
3. How We Collect Information
We may collect your personal information when you:
Complete a contact form or request a quotation.
Request our product catalogue.
Place an order through our online store.
Contact us by phone, email, or WhatsApp.
Subscribe to our newsletter.
Browse our website, where certain technical information may be collected to operate the website, and additional tracking information may be collected according to your consent preferences.
4. How We Use Your Information
We process personal information where necessary for the following purposes:
Processing, confirming, preparing, and delivering orders.
Responding to inquiries and preparing quotations.
Preparing samples, designs, and custom manufacturing orders.
Providing customer support and resolving complaints.
Maintaining order records, issuing invoices, and meeting legal obligations.
Protecting the website and improving its security and performance.
Sending product updates, promotional offers, or other marketing communications where your consent is required and has been obtained.
Personal information is processed on the basis of consent where required, or another lawful basis permitted under applicable legislation, depending on the nature of the information and its intended use.
5. Payment Information
Our online store currently offers Cash on Delivery (COD) for ready-made products.
As a result, customers are not required to enter bank card information on the website to complete a purchase.
If electronic payment methods are introduced in the future, this Privacy Policy will be updated to explain any additional data processing practices.
6. Sharing Personal Information
We may share the minimum information necessary with service providers who assist us in operating our business, depending on the services actually used, including:
Delivery companies or representatives responsible for fulfilling orders.
Website hosting and technical service providers.
Email, communication, and messaging service providers involved in customer support.
Accounting or legal service providers when necessary.
Government authorities or regulatory bodies where disclosure is legally required.
We do not permit third parties to use customer information for their own independent marketing purposes without an appropriate lawful basis.
7. International Data Transfers
Some of the technical services, communication platforms, or hosting arrangements used by National Factory may involve processing or storing information outside Jordan.
Where international transfers of personal data occur, they must comply with the applicable requirements and safeguards under Jordanian law.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected or to comply with applicable legal and contractual obligations.
This may include:
Orders and Invoices: Retained in accordance with applicable accounting and tax recordkeeping requirements.
Inquiries and Quotations: Retained for the period reasonably necessary to respond to inquiries and follow up on potential orders.
Manufacturing Records and Approvals: Retained as necessary to fulfill agreements, document approved specifications, and address potential claims.
Marketing Subscriptions: Retained until consent is withdrawn or the customer unsubscribes, unless limited records must be retained for legal or compliance purposes.
Technical Usage Data: Retained according to the website's actual settings and the retention periods of the services used.
When personal information is no longer required for a lawful purpose, it will be deleted or anonymized as appropriate.
9. Data Security
We take appropriate technical and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.
Depending on the nature of our systems, these measures may include access controls, secure connections, account protection, and restrictions on access to personal information.
In the event of a data security incident affecting personal information, we will take the necessary steps to address the incident and comply with applicable notification requirements.
10. Your Rights
Subject to applicable Jordanian law and any relevant legal conditions or exceptions, you may have the right to:
Access your personal information and obtain details about its processing.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally permitted.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on your consent.
Obtain or transfer personal information where provided by law.
Submit a complaint to the relevant data protection authorities.
To exercise your rights, please contact us at info@nationalf.com.
We may request reasonable verification of your identity before processing your request to protect your information from unauthorized access.
11. Marketing Communications
If you choose to subscribe to our newsletter, we may send you product news, promotional offers, and relevant business updates.
You may unsubscribe at any time using the unsubscribe option included in our communications or by contacting us directly.
Subscription to marketing communications is not required to place an order or submit an inquiry through our website.
12. Cookies and Similar Technologies
Our website uses cookies and similar technologies necessary for certain website functions.
Additional analytics or marketing technologies may be used where enabled, subject to applicable consent requirements.
Please refer to our Cookie Policy for further information.
13. Children's Privacy
Our website is primarily intended for businesses and individuals seeking paper packaging products and is not designed to collect personal information from children.
14. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable legal requirements.
Any changes will be published on this page, together with an updated revision date.
Where required by law, we will notify affected individuals of material changes.
15. Contact Us
For questions regarding this Privacy Policy or the processing of your personal information, please contact:
Email: info@nationalf.com
Phone: +962 77 713 1777
Website: www.nationalf.com