Shipping & Delivery Policy
Last Updated: 26 October 2026
At National Factory, we aim to deliver your orders safely and within the expected delivery timeframe.
This policy explains our delivery coverage, shipping fees, estimated delivery times, and order collection procedures.
1. Delivery Areas
Delivery services for orders placed through our online store are currently available within Amman, Jordan, only.
Direct online shipping to other Jordanian governorates or international destinations is not currently available.
Customers interested in custom manufacturing or supply arrangements outside our standard online delivery area may contact our team to discuss separate arrangements.
2. Delivery Timeframes
Orders within Amman are generally delivered within 24 to 72 hours, depending on the size and quantity of the order.
Our delivery schedule is as follows:
Saturday to Thursday: Regular delivery days.
Friday: No delivery service.
Delivery schedules may be affected by public holidays or circumstances beyond our reasonable control.
In the event of a significant delay, we will contact the customer to provide an update.
3. Delivery Fees
Delivery charges are calculated as follows:
Orders containing 1 to 3 cartons: 5 JOD per order.
Orders containing 4 cartons or more: Free delivery within Amman.
Eligibility for free delivery is determined by the total number of cartons in an order, regardless of the number of different products purchased.
4. Order Confirmation and Delivery Address
Customers are responsible for providing accurate delivery information, including the recipient's name, phone number, complete delivery address, and any additional directions necessary to locate the delivery destination.
Our team or delivery representative may contact the customer to verify the address and coordinate delivery.
5. Receiving Your Order
Customers are encouraged to inspect their orders upon delivery to ensure that the products and quantities match the order details.
If any visible damage, missing items, or incorrect products are identified, please contact National Factory and provide the order number and photographs of the issue, where possible.
6. Refused or Unsuccessful Deliveries
If a customer refuses to accept an order without a valid reason relating to product defects, incorrect products, or an error attributable to National Factory, or if the customer cannot be contacted to complete delivery, the order will be returned to the Factory.
In such cases, the customer will be responsible for the 5 JOD delivery fee.
This fee will not be charged where the failed delivery results from an error or failure attributable to National Factory.
7. Custom Manufacturing Orders
Production and delivery schedules for custom-manufactured orders are determined according to the timeline agreed upon during quotation, sample approval, and design confirmation.
The standard delivery timeframe for ready-made products does not apply to custom manufacturing production periods.
Delivery charges within Amman are subject to this policy unless different arrangements are expressly agreed upon in the approved quotation.
8. Contact Us
For delivery inquiries or assistance with an existing order, please contact:
Phone: +962 77 713 1777
Email: info@nationalf.com
Website: www.nationalf.com